Ticket FAQs

Ticket FAQs

Ticket FAQs

Camping Prices 
Children's Passes
Free Events
How To Get A Festival Pass
Refunds & Returns
Single Concert Tickets
Limitation of Liability
Youth Ticketing and Camping Policy
Festival Etiquette

Camping Prices

Please see the Camping page for further information.


Children's Passes

Children under 12 are free with their paying parent.


Special Events

The Opening Charity Concert on Thursday is  entry with all proceeds going to two local charities.  Entry will be with a validated armband for entry.


How to Get a Festival Pass

Click here to buy online or call 1300 887 034. If you buy online you will receive a ticket invoice which you need to bring with your credit card to the festival office at Bulli Showground from 18th January 2018. After validation you will receive an armband for entry to all events.


Refunds & Returns Policy

FESTIVAL PASSES

Please choose carefully as we do not give refunds simply because you changed your mind or made the wrong decision. Medical cases and financial hardship are examples for refund consideration.  An option may also be provided to defer the passes to the next Festival.  Refunds after 8 January are not available.

Please provide a valid reason for the refund to info@illawarrafolkclub.org.au or call 1300 887 034. If approved a 10% cancellation fee may apply, and the refund will be provided to the credit card used for purchase if the event is cancelled. This will happen within 7 days of the cancellation notification. An email will be sent confirming the refund has been processed.

MERCHANDISE PRODUCTS

Please choose carefully as we do not give refunds simply because you changed your mind or made the wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.

Please retain your receipt or email confirmation for proof of purchase.

A copy of the original receipt or email confirmation must also be included in the return envelope. Please allow 14 - 30 days for your item to be returned. Freight charges to and from the customer will be paid by Illawarra Folk Club. 


Single Concert Tickets

The festival does not sell tickets to single concerts or events.
 


Limitation of Liability

THE FOLLOWING INFORMATION IS APPLICABLE TO ALL PERSONS ATTENDING THE ILLAWARRA FOLK FESTIVAL.

To the extent permitted by law, the Illawarra Folk Club inc. (IFC) shall not have any liability to you beyond the face value of the ticket purchased, plus any relevant per ticket service charge. The IFC shall not be liable for any loss of enjoyment or wasted expenditure. IFC accepts no responsibility for any personal property loss, damage or breakage howsoever occasioned.

INJURY AT EVENTS

The IFC is the promoter of this recreational event, the Illawarra Folk Festival (IFF). It utilises existing grounds, buildings, stalls, kennels, roadways and pathways, owned or leased from various organisations. It does so on a "as is basis" and subject to existing faults (if any), the current condition and state of repair, of the grounds, buildings, stalls, kennels, roadways and pathways, so that to the extent permitted by law, IFC disclaims all liability for any injuries or death sustained, however caused, during the running of the IFF. The IFC has tried to make the IFF an enjoyable and safe experience, please take care and stay alert at all times you are at the IFF. If you or your minor are injured immediately ask a volunteer for assistance or directions to or first aid room or contact an emergency service.

You assume all risks whilst you attend or participate at the IFF, regardless of what activity you are involved in at the IFF.

By purchasing a ticket, or receiving a ticket as a performer, or as our guest, you acknowledge and accept these terms and conditions in your personal capacity and on behalf of any other member of a band or group you are applying for, and for any accompanying minor. If you purchase tickets for a minor, you are responsible for their behaviour and safety whilst at the IFF.

LICENSE, EJECTION AND CANCELLATION:  NO REDEMPTION VALUE

The IFC reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct the IFC, their agents, employees or contractors deems to be disorderly, who uses vulgar or abusive language or who otherwise fails to comply with  any IFC directions concerning the management of the IFF. The IFF is a licensed venue. In accordance with liquor licensing law, intoxicated persons are not allowed to remain on licensed premises and will be asked to leave. No alcohol is permitted to be brought into the licensed area of the IFF. Breach of any such terms and conditions will terminate your revocable licence to attend the event without refund or compensation.

All persons attending the IFF must hold a valid ticket and display a valid armband.

The applicable law is that of New South Wales.


Youth Ticketing & Camping Policy

To ensure a proper level of security and safety for all attending the festival, particularly those who are under 18, we have introduced a Youth Policy which forms part of our Conditions of Entry for both the event and camping areas. This policy is in keeping with several other festivals around the country.

TICKETING

  1. All minors aged 18 and under must be accompanied by a 'responsible adult' (see definition) at the entry gates, (or they may be refused entry) and at all times whilst at the festival or camping areas.
  2. Children aged 12 and under are admitted free and must be accompanied by a responsible adult at the entry gates and at all times whilst at the festival or camping areas. Those aged 12 or older must buy a ticket.
  3. It is the responsibility of the responsible adult to ensure that all youth patrons accompanying them comply with instructions issued by festival staff and/or contained in all permanent and temporary signage throughout the festival site.
  4. Patrons under the age of 18 must not engage in any illegal or disruptive activities whilst on site. This includes underage drinking, use of illicit substances or any generally disruptive behaviour.
  5. The responsible adult must be contactable by mobile phone at the festival.

CAMPING POLICY

  1. Youth patrons and their responsible adult(s) are required to camp together.
  2. Any campsite disruptions, in breach of the Terms and Conditions and/or Festival Etiquette (see below) will result in the immediate eviction of those involved.
  3. Any campsite disruptions, in breach of the Terms and Conditions and/or Festival Etiquette by either youth patrons or their responsible adult(s) will result in the immediate eviction of all associated youth and guardian(s) from the festival site.
  4. Zero tolerance will apply to disruptive or disrespectful behaviour within the camping areas. No warnings will be issued.

DEFINITION OF RESPONSIBLE ADULT

A ‘responsible adult’ means a person over 25 years of age and either a parent, step-parent, spouse, de facto partner, legal guardian or any other person in loco parentis to the minor. A person in loco parentis must be able to fulfill the normal functions of a parent concerning supervision of a minor(s). An older brother or sister or friend of the minor(s) is not necessarily considered a ‘responsible adult’.

TERMS OF ENTRY

Any breach of the Terms and Conditions or Festival Etiquette or involvement in illegal activities anywhere on site will result in the immediate eviction of those involved.

  • Any breach of Terms and Conditions or Festival Etiquette or involvement in illegal activities anywhere on site, by either youth patrons or their guardians, will result in immediate eviction of all associated youth and their responsible adult(s) from the festival site. This means that if a youth breaches the conditions of entry then the guardian of that youth will be evicted along with all other associated youth patrons. No warnings will be issued.
  • In the event of eviction from the festival site no refunds will be given.
  • In the event of eviction from the festival site no re-purchase of festival tickets will be allowed.

Festival Etiquette

  • All festival visitors must be mindful of their surroundings. Loud and/or intoxicated or intimidating behaviour will not be tolerated anywhere on the festival grounds.
  • All festival visitors must be respectful of others and their property and must not interfere with, damage or cause harm to any other visitor or their property.
  • All campers must be respectful and considerate of their neighbours.
  • All campers must respect fellow campers and their property, the campground amenities and natural surroundings. Disruptive behaviour, vandalism, damaging of the property of others, or harming of any vegetation or wildlife on the festival site will not be tolerated.
  • From 10pm onwards, noise in all camping areas must be kept to a minimum. Festival venues are provided for late night jam sessions and frivolity.
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