Volunteer Job Descriptions

Volunteer Job Descriptions

Volunteer Job Descriptions

There are a number of tasks for volunteers, all with varying responsibility. These are generic descriptions to assist you in choosing a position that best suits your abilities. Some positions, (such as marketing) will perform most of their work prior to the festival.  Please click below to see descriptions of these roles.

MC/Venue Manager/Stage Team Site Control & Traffic
Shift Manager Volunteer Registration
Volunteer Kitchen Signage
Artist Registration Camping Monitor
Set-Up Festival Shop
Pack-Down Flying Gang
Festival Bar Attendant MC
Raffle Ticket Seller Festival Office
Marketing, Media & Sponsorship Artistic Decoration
Instrument Lock Up First Aid
Transport Electrical Team
Patron Services Production Manager
Site Set Up Area Manager Meet and Greet Hosts

PRODUCTION MANAGER

•    Basically it's walk the site and check the program is happening!
•    Roving around the venues talking to sound folk / venue managers / MCs to check everything is OK
•    Check Venue Boxes are intact. Ensure MCs / Venue Managers know it exists and its contents!
•    Liaising with Instrument Lockup if required to assist artists to get load-in to venues
•    Liaise with PA Gear Chaser to solve access / gear issues
•    Liaise with Artist registration if there is issue with artist not turning up.
•    Assist on stages if required – check with Sound / Venue Managers
•    Solving any artist / program issues with assistance from Artistic Director
•    Checking backstages are kept up with water, aisles are clear, lighting is OK, gear is stored safely, signage
•    Major issues not related to Artist/Staging should be referred to Shift Manager
•    Be familiar with Emergency Procedures
•    Ensure stages and gear in safe condition, stairs are OK
•    Check sponsor signage intact
•    Check decorations intact
How Long:    4 hour shifts
When:    Wednesday evening to Sunday
Which Venues:    All venues
Report to: Artistic Director

MC/VENUE MANAGER/STAGE TEAM

•    MC Concerts, events
•    Venue management
•    Provide announcements to audiences
•    Liaise with performers, sound persons and MC
•    Ensure concerts/events kept to running sheets
•    Ensure tea, coffee, sugar, milk, cold water kept maintained
•    Ensure venue is tidy, rubbish picked up, chairs stacked
•    Assist with stage set-up - chairs, tables, instruments
•    Liaise with Production Manager if any artist / programming problems. Otherwise contact Shift Manager for other issues,emergencies. Use 2 way radio
•    Ensure toilets are maintained
How Long:    4 hour shifts
When:    Thursday evening to Sunday
Which Venues:    All venues
Report to: Shift Manager or Production Manager

SHIFT MANAGER

  • Manage the whole festival site on shift
  • Ensure all issues are resolved to “keep the show on the road”
  • Coordinate emergency situations
  • Supervise patron services and flying gang

How Long:  4 hour or 8 hour shifts
When:  Thursday to Sunday
Location:  Whole site
Report To: Operations Manager

SITE SETUP AREA MANAGER

•   Coordinate setup of all items in their allocated area including venue setup, staging, barriers, signage, bins, toilets, cleaning, preparation for use, sound equipment, backdrops, decorations, stalls, electrical.
•   Liaise with Festival suppliers in their area, eg Go Hire, Fencing Contractor.
•   Liaise with Artistic Setup team
•   Liaise with Electrical team
•   Coordinate resources allocated to assist in setup

How Long:    As long as it takes - Physical Effort Required!
When:   Monday, Tuesday, Wednesday, Thursday, Monday, Tuesday
Which Areas:    Slacky Flat / Betting Ring, Stables/Global Green, Show Pavilion /.The Chapel / Miner’s Camp, Office Entry Area, Harness Track Area
Report to:  Site Setup Manager

SET-UP

•    Assemble stages
•    Set up backdrops
•    Set-up chairs
•    Pick-up gear from storage locations
•    Put up sponsors signs up
•    Put-up programmes at venues on Sandwich boards
•    Set-up tea and coffee
•    Set-up tables for Sound persons
•    Set-up small tents
•    Set-up traffic, parking barriers signage
•    Place signs around festival - directional, parking
•    Place no smoking signs around venues

How Long:    As long as it takes - Physical Effort Required!
When:    Monday, Tuesday, Wednesday, Thursday
Which Venues:    Various
Report To: Site Set Up Area Manager

PACK-DOWN

•    Remove stages
•    Remove backdrops
•    Remove entries
•    Stack chairs
•    Transport Folk Club gear to storage
How Long:    as long as it takes!
When:    Monday
Which Venues:  Various
Report To: Site Set Up Area Manager

FESTIVAL BAR ATTENDANT

  • Comply with Responsible Service of Alcohol regulations 
  • Check for Under Age Drinking and Festival Armbands
  • Serve customers with drinks and information 
  • Ensure tubs are kept stocked and iced
  • Keep serving, bar and customer areas tidy and clear of rubbish
  • Maintain a professional standard of service
  • Comply with the “Code of Conduct”

ESSENTIAL:  MUST have a Current RSA Card
How Long:    2 hour shifts
When:  Thursday to Sunday
Which Venues:  Bar

RAFFLE TICKET SELLER

•    Sell tickets at every opportunity including concerts
How Long:    2 hr shifts
When:    from Friday to Sunday
Which Venues:    All
Reports To: Production Manager

FESTIVAL OFFICE

  • Meet and greet patrons
  • Sell Festival tickets to patrons and issue armbands
  • Exchange vouchers for armbands. Place on patrons
  • Sell souvenir programmes.
  • Provide general information
  • Maintain message board
  • Use scanner for pre-paid tickets
  • Use cash registers
  • Use EFTPOS machine
  • Record special deal vouchers
  • Interact with Camping & Performer Registration as required

How Long:    2 to 4 hr shifts
When:    from Thursday to Sunday
Which Venues:    Festival Office
Report To: Office Manager

MEET & GREET HOSTS

•    Direct pedestrians to the Festival office
•    Meet and greet patrons as they arrive at the Festival Office
•    Check armbands of patrons through pedestrian gates
•    Be familiar with ticketing pricing, program content to assist patrons

How Long:    2 to 4 hr shifts
When:    from Thursday to Sunday
Which Venues:    Festival Office
Report to: Office Manager

SITE CONTROL & TRAFFIC

  • Assist with traffic control
  • Assist with carparking control
  • Provide directions to campers, performers, volunteers
  • Assist with gate control
  • Assist in safe parking in temporary parking for registration.                                      
  • Assist in gate control, add, check arm bands.                                                       
  • Monitor Pedestrian safety.                                                                          
  • Safely control exiting vehicles.

How Long:    3 hr shifts
When:    From Thursday to Sunday
Which Venues:    Festival site grounds
Report To: Traffic Manager

VOLUNTEER REGISTRATION

•    Register volunteers
•    Brief volunteers on site layout
•    Brief volunteers on emergency procedures
•    Answer volunteer enquiries
•    Manage two-way radios
•    Alert Shift Managers of volunteer shortages
•    Distribute armbands and lanyards
•    Communication site for volunteers
How Long:    4 hr shifts
When:    Thursday to Sunday
Which Venues:    From Registration Office
Report To: Volunteer Manager

SIGNAGE

  • Install all signage to toilets, directions
  • Carparking signage
  • Venue signs, programmes
  • Colour chart of armbands for door control
  • Clean and sort all existing signs                                           
  • Install all signage around the Festival Site                                                     
  • Working with cable ties and pliers and cutters
  • Install and pack down Sponsorship signage

How Long:    Initial set up of signage and ad hoc as required
When:    Set-up Wed/Thu. Check Fri, Sat and Sun morning and afternoon
Which Venues:    All
Report To: Site Area Manager

CAMPING MONITOR

  • Greet and register campers at the office
  • Direct campers and caravans to designated sites
  • Monitor camping grounds
  • Ad hoc surveillance of camping grounds
  • Mark out camp sites prior to festival
  • Provide information to campers

How Long:    4 hr shifts
When:    From Monday to Saturday. Most shifts will be completed before the festival starts.
Which Venues:    Camping sites & Festival Office
Reports To: Camping Manager

FESTIVAL SHOP

•    Sell festival and performer merchandise – CDs, Books, Shirts
•    Liaise with performers to sell their merchandise
•    Stock merchandise shop
•    Use cash registers
•    Use EFTPOS machine
How Long:    3 hr shifts
When:    Friday to Sunday
Which Venues:    Merchandise Shop
Report To: Merchandise Manager

FLYING GANG

  • Reports to shift manager
  • Attend to, and resolve, issues assigned by the shift manager

How Long:  4 hour shifts
When:  Thursday to Sunday
Location:  Whole site
Report To: Shift Manager

MARKETING, MEDIA, SPONSORSHIP

•    Greet VIP’s and Media at the Registration
•    Provide information or a guided tour
•    Assist media to organise photo ops or interviews
•    Investigate possible media stories or photo ops
•    Be first response for media in an emergency
How Long:    4 hr shifts
When:    Friday to Sunday
Which Venues:    All Venues
Report To: Marketing Manager

ARTISTIC DECORATION

  • Sort materials in storage 
  • Make the Festival site Festive                           
  • Site decoration, Stage Back drops.                                                        
  • Dismantle on Monday after festival.                                                   
  • Need to climb ladders, use a staple gun, side cutters and pliers.                             
  • Requires some heavy lifting.                                                            
  • Need to wear closed in shoes, hat and bring a water bottle.                            
  • Lots of walking    

How Long:    4 hr shifts
When:    Set up Tues to Friday,  Dismantle Monday
Which Venues:    All Venues
Report To: Artistic Set Up Manager

INSTRUMENT LOCK UP

  • Provide secure storage for performer instruments                                                                                      
  • Record storage of instruments                                                                                  
  • Check tags for out going instruments                                                                             
  • Liase with performers                                                                                               
  • Keep the area tidy

How Long:    4 hr shifts
When:   Friday to Sunday
Which Venues:    Instrument Lock Up
Report To: Instrument Lock Up Manager

FIRST AID

  • To set up and maintain a clean and tidy clinic for the festival                                     
  • Give due attention to illness and accidents as patrons present.                                             
  • Record all procedures                                                                                       
  • Respond to call for help across all venues                                                               
  • Call ambulance as necessary                                                                     

Requirements:   Senior 1st aid certificate or greater, Registered nurse, Doctor. Paramedic
How Long:    4 hour shifts
When:   Monday of Set Up to Tuesday of Packdown
Report To: First Aid Manager

TRANSPORT  

  • To drive buses around the Festival Site                                                           
  • To drive buses to and from Waterfall Railway Station                                                         
  • To drive buses to and from Bulli Railway Station                                                           

Licence requirements:   Class C car licence for up to 12 people including driver.  LR –MR –HR –MC –HC for more than 12 people.
Must be over 21 years of age.
Report To: Transport Manager

VOLUNTEER KITCHEN      

  • Run a clean and tidy catering facility                                                
  • Prepare lunches for the set up team on Tuesday Wednesday and Thursday 
  • Prepare morning and afternoon tea for volunteers                                       
  • Prepare lunches for the pack up team on Monday after the Festival                                               
  • Prepare and serve snacks, tea and coffee for volunteers throughout the Festival from Tuesday to Sunday                                                                                                  

How Long:  4 hour shifts
When: Monday to Monday
Report To: Volunteer Kitchen Manager

ARTIST REGISTRATION

  • Register Performers on arrival and issue wrist bands.                                     
  • Direct performers to accommodation as required                                                               
  • Answer performers enquiries                                                                   

When: Thursday to Sunday
How Long: 4 hour shifts
Report To: Artist Registration Manager / Production Manager                                                                        

PATRON SERVICES

  • Be the eyes and ears of the shift management team around the festival   
  • Reports to shift manager
  • Mobile teams of two during festival
  • Respond to patrons’ questions and problems
  • Escalate issues to shift manager for resolution

How Long: 4 hour shifts
When: Thursday to Sunday
Where: Assigned areas
Report To: Shift Manager

ELECTRICAL TEAM

  • Work under the supervision of the electrical team leader
  • Set up and pack down the required electrical power supply
  • Resolve issues to maintain the required electrical power supply during the festival

How Long: As required during set up and pack down, rostered on-call during festival
When: Monday to Monday
Where: Whole site
Report To: Site Manager

                                        

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